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This is FDS Ltd Customer Charter that defines what you should expect from us and the standards we aim to meet.

FDS Ltd customer service principles

Our commitment to achieving outstanding customer services by:

  • Dealing with enquires professionally, efficiently and on time.
  • By being polite and courteous and to make clear what we can and cannot do.
  • Providing an accessible service and follow-up.

FDS Ltd Hours of Operation

  • Our service is 24 Hours a day, 7 days a week and 365 days a year.
  • Our office hours are Monday – Thursday 08:00 – 17:00 Friday 08:00 – 16:00
  • All calls in or out of office hours are answered by FDS personnel

FDS Ltd Emergency Call-Outs

  • We will prioritise the nature and severity of the call and help our clients to reduce the nature of the emergency with over the phone help and advice.
  • Depending on the nature of the emergency the maximum length of time to attend site will be 24 hours

Telephone contact

  • Your calls will be answered within four rings.
  • If we are unable to answer your query immediately, we will either call you back or email you with the answer.