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| Our Working
Practice Guidelines Have Evolved By Listening To Our Customers. |
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| INSTALLATION WORKING PRACTICE
GUIDELINES |
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| Our working practice guidelines
have been developed to provide quality of service bench marks
for you. These aim to reassure you that your sprinkler system
will be installed with the minimum of fuss and disruption,
will comply with your specifications and all appropriate regulations
and that communication channels are direct and uncomplicated.
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| 1 |
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Each project
has a project manager nominated to them. |
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| 2 |
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There will
be a response to any query within 1 hour (maximum). |
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| 3 |
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Regular quality
audits and meetings with client during installation. |
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Agreed procedure
with client to minimise disruption. |
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Commencement
and finish dates confirmed with clients. |
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Projects are only signed
off with client’s approval. |
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| MAINTENANCE SERVICE WORKING
PRACTICE GUIDELINES |
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| Recent independent research
has shown that our clients require their sprinkler maintenance
company to be professional, reliable, responsive, and cost
effective. Our maintenance service working practice guidelines
have been developed to ensure that we meet these requirements. |
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A nominated
maintenance manager for each client. |
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Clients to
be immediately informed if appointment cannot be kept or is
delayed. |
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To respond
to an emergency call out within 8 hours. |
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To be as discreet
as possible and minimise any disruption or mess. |
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Immediate replacement of
parts or within 48 hours max. |
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